MRI
$400

Save $1,000+

CT Scan
$350

Save $700+

Ultrasound
$200

Save $200+

Mammography
$150

Save $100+

X-Ray
$75

Save $75+

What is OneImaging?

OneImaging is a healthcare platform designed to simplify and reduce the cost of medical imaging services, such as MRIs, CT scans, X-rays, ultrasounds, and mammograms. It connects patients to a nationwide network of accredited imaging centers and offers a concierge experience for your family’s medical imaging needs. With OneImaging, you can save thousands and significantly reduce out-of-pocket costs for your family compared to current, traditional options.

Who can use this benefit?

OneImaging is available to you and eligible RRD National Medical Program members at no additional cost as part of your plan benefits.

Program details & communications

• Is there an additional cost to enroll in this program?
  No, there is no additional cost to you to use OneImaging outside of any member responsibility you may have; this is a benefit provided and paid for by RRD.
  
  
• How is out-of-pocket spending reported back to my medical plan?
  We send over any patient responsibility we collect to your medical plan to be applied towards your deductible and out of pocket maximum.
  
  
• Will this program be shared with retirees and dependents?
  The program is available to RRD employees, spouses, and dependents enrolled in an RRD National Medical program option. This program is not available for retirees.
  
  
• Will members receive a copy of the presentation and Q&A afterward?
  Yes, this will be provided to the RRD benefits team for distribution.
   
  

Mandatory vs. Optional Use

• Is OneImaging required or preferred for 2026 medical plans?
  OneImaging is required only for nonemergent, outpatient, MRI and CT scans.
  
  
• Which types of imaging are mandatory (MRI and CT only, or more)?
  Only MRI and CT. 
  
  
• Are routine mammograms, X-rays, and ultrasounds required to go through OneImaging?
  OneImaging can gladly support mammograms, x-rays, and ultrasounds although they are not required to go through OneImaging.
  
  
• What happens if I don’t use OneImaging for a required exam?
  If you don’t use OneImaging for a required exam, the provider’s claim will deny and you will likely receive an expensive bill in the mail from the provider for the full cost of your visit at their insured rate.

General Requirement Questions

• If I need a medical exam, do I have to use OneImaging?
  For certain imaging exams—like MRIs and CT scans—you’ll be required to use OneImaging effective January 1, 2026, in order for the exam to be covered. This ensures you receive high-quality care while keeping your costs low. We know the complex imaging process can feel overwhelming, and our team is here to help you every step of the way.
  
  
• Is it mandatory to go through OneImaging?
  Yes, starting January 1, 2026, it is required to use OneImaging for all MRI and CT scan services.
  
  
• Which exam modalities are voluntary and not required to be booked through OneImaging?
  X-rays, ultrasounds, and mammograms are not required, but are encouraged to be booked through OneImaging to help you save time and costs. OneImaging can support all modalities.

Do I have to use OneImaging I What services are required:

• What exams are required to go through OneImaging? 
  Only non-urgent/non-emergent MRI and CT scans are required to go through OneImaging. 
  
  
• Do I have to use OneImaging for mammograms, annual screenings, DEXA/bone density, ultrasounds, X-rays, angiograms, cardiac imaging, or pregnancy ultrasounds?
  No, you are not required to use OneImaging for these exams. You are welcome to use your regular provider for these exams or take advantage of the cost savings that OneImaging can still provide to you by scheduling those exams through OneImaging.
  
  
• If my imaging is cheaper through my medical plan or historically covered at no cost, am I still required to use OneImaging?
  All non-urgent, non-emergent MRI and CT scans are required to go through OneImaging, regardless of cost or prior coverage through your medical plan. Ultrasounds, X-rays, and Mammograms are not required procedure categories through OneImaging.

• Do colonoscopies and thermograms scans need to go through OneImaging?
  No, only non-urgent/non-emergent MRI and CT scans are required to go through OneImaging. Note: colonoscopies are not a OneImaging supported exam. 
  
  
• Are preventive mammograms still fully covered if scheduled through OneImaging?
  Yes, preventive mammograms are still fully covered if you schedule through OneImaging.

Exclusions From Requirement

• Are there exclusions from the requirement to use OneImaging for complex imaging starting January 1, 2026?
  Yes, there are several common exclusions from the mandatory redirection to OneImaging for complex imaging.
  • Emergency and inpatient imaging. Imaging performed during an inpatient hospital stay or emergency room visit will continue to follow standard care pathways and will not be redirected to OneImaging.
  • Members under age 18: Although OneImaging can support pediatric imaging, children are excluded due to the urgency and specialized care often required in these cases. 
  • Distance to nearest OneImaging facility: Members who reside 30 miles or more from the nearest OneImaging location are excluded due to accessibility concerns. Continuity of care: Members undergoing cancer treatment, in remission, or receiving ongoing monitoring may be excluded to maintain continuity with their existing care team. These cases are reviewed individually. Oncologists often prefer imaging to be performed at the same facility and by the same radiologist to ensure consistent and accurate comparisons over time.
    
    
  • How does OneImaging decide if someone can be excluded from the mandatory redirection for complex imaging?
     OneImaging work together to ensure members receive high-quality imaging services at cost-effective facilities. However, certain situations may qualify for an exclusion from mandatory redirection. Here's how the process typically works:
    • Automatic Exclusions
      Some scenarios are generally excluded from redirection without requiring a formal review:
      • Emergency and inpatient hospital stay situations: Imaging performed during emergencies and inpatient hospital stays is covered under your medical benefits and not redirected through OneImaging.
      • Distance-based exclusion: If the nearest OneImaging facility is more than 30 miles from the member’s location.
      • Pediatric patients: Dependents under age 18 are typically excluded.
    • Case-by-Case Review
      Other situations may qualify for an exclusion but require individual review:
      • Cancer and ongoing care management: Patients who are actively receiving treatment for cancer, are in remission, or are under ongoing care management may be considered for exclusion to maintain continuity of care.
      • Other clinical or logistical considerations: If there are unique medical circumstances or logistical barriers that make redirection inappropriate, these may be reviewed on a case-by-case basis.
        

Imaging Orders

• What is an imaging order or referral?

  An imaging order (sometimes called a referral) is a written request from your doctor for an imaging exam—like an MRI or CT scan. You’ll need this to schedule your exam through OneImaging.
  
  

• What should I do if my doctor has already provided an order?
  You can send it to us and we’ll help you schedule your exam: 

  • Upload your order in your secure OneImaging account

  • Email a photo of your order to order@oneimaging.com

  • Text a photo of your order to (833) 619-0837 

  • Have your referring doctor fax your order to (305) 448-6794
    
    

• What if I don’t have an order yet?
  No problem! Call or text us at (833) 619-0837 and we’ll help you figure out what to do next.

• What happens if I already had imaging done or scheduled before OneImaging was announced?
  If the exam was an MRI or CT scan, there is a chance that your claim will be denied and you will be responsible for the cost of the exam.  If the exam was not a required exam, it should pay and process per normal benefit plan design.
  

Submitting Orders

• How do doctors submit orders to OneImaging?
  

  Currently, doctors can fax orders to OneImaging at (305) 448-6794. Alternatively, they can securely email orders to OneImaging at order@oneimaging.com.
  
  

• What if orders are sent directly to imaging centers instead of OneImaging?
  Not a problem, although your order is needed by OneImaging to facilitate your visit. In these cases, OneImaging can retrieve your order if sent to imaging facilities instead. Just give our Member Services Team a call at 833-619-0837 and they will liaise with your referring provider or the imaging center to get you back on track.
  
  

Advance Coordination for Cancer or Ongoing Care

• What can I do ahead of time with OneImaging if I am being treated for cancer, in remission or receiving ongoing monitoring, in advance of complex imaging needs?
  
  If you’re currently being treated for cancer, are in remission, or require ongoing monitoring, we encourage you to contact OneImaging in advance of any upcoming imaging needs. Our team will work closely with you and your care team to ensure continuity of care at the facility that’s best for you, based on your medical condition and treatment plan. We’ll also help determine whether an exclusion or special arrangement is appropriate to support your ongoing care.

Ordering, Scheduling & Process Flow

• How do doctors submit orders to OneImaging?
  Currently, doctors can fax orders to OneImaging at (305) 448-6794. Alternatively, they can securely email orders to OneImaging at order@oneimaging.com.
  
  
• What if orders are sent directly to imaging centers instead of OneImaging?
  Not a problem, although your order is needed by OneImaging to facilitate your visit. In these cases, OneImaging can retrieve your order if sent to imaging facilities instead. Just give our Member Services Team a call at 833-619-0837 and they will liaise with your referring provider or the imaging center to get you back on track.
  
  
• How long does approval take and what does 'pending' mean?
  Prior authorization approval times vary depending on the procedure ordered and medical necessity behind it. For this plan, we typically see approvals within 1-2 days or less.
  Pending means that a prior authorization has been submitted and we are awaiting a determination (approval, denial) from your health plan.
  
  
• Can same-day or next-day appointments be booked?
  Yes, although for MRI and CT, prior authorization may be needed before your scans can be performed.

Existing Appointments & Transition

• What do I do with appointments already scheduled for 2026?
  Call OneImaging (833-619-0837) and inform the Member Services Team of your appointment. If the provider works with OneImaging, our care navigation team will try to convert your existing appointment to a OneImaging visit for the same date and time. If the provider is not a part of the OneImaging network, it will need to be rescheduled with a OneImaging provider.
  
  
• Do CT/MRI appointments need to be canceled and rebooked through OneImaging?
  Please call OneImaging and inform the Member Services Team of your existing appointment. If appointments are already scheduled with a OneImaging provider, in most cases, we can modify them to proceed as scheduled through OneImaging.
  If they are scheduled with providers that do not work with OneImaging, the appointments will need to be rescheduled. In those cases, our Member Services Team is standing by to support rescheduling as soon as possible.
  
  
• How do I transition ongoing imaging care such as annual scans?
  Just submit, or have your provider submit, your order to OneImaging. Once it’s reviewed and approved, you’ll be invited to request an appointment. Outside of submitting your order, there is no additional lift to transition ongoing imaging care.

Scheduling, timing, and access:

• How quickly can imaging be scheduled after submitting an order?
  Imaging can typically be scheduled within 24–48 business hours after the order is reviewed.
  
  
• Can appointments scheduled far in advance remain without immediate payment?
  The product team is working on some changes to the flow so as to not require payment for future booked appointments until closer to the appointment date.  This should be implemented soon.
  
  
• What happens if I need to reschedule or cancel after pre-payment?
  You can reschedule your exam through OneImaging at a later date and time; if the appointment is cancelled, OneImaging will refund any member cost share paid within 1-3 business days.
  
  
  

Continuity of Care for Chronic/Complex Conditions

• How do exceptions/waivers work for cancer care, MS, and chronic orthopedic needs?
  Patients who are actively receiving treatment for cancer, are in remission, or are under ongoing care management may be considered for exclusion to maintain continuity of care.
  To request an exclusion, the member or provider should contact OneImaging directly and submit any required supporting documentation, such as clinical notes or provider justification; the request will then be reviewed by OneImaging’s clinical team— and both the member and provider will be notified of the decision and next steps.
  
  
• How often must continuity-of-care exceptions be reviewed?
  Currently, exceptions are reviewed on a per-order basis. 
  
  
• If my specialist requires imaging at their facility, is that allowed?
  For nonmandated imaging (Xray/Ultrasound/Mammogram) yes.
  Mandated imaging (nonemergent CT/MRI), is required to be facilitated through the OneImaging benefit. If it is not, your scan will not be covered and you will likely receive a bill for the full cost of the scan.

•  Can I continue using facilities that hold years of comparative imaging?
  For nonmandated imaging (Xray/Ultrasound/Mammogram) yes.
  Mandated imaging (nonemergent CT/MRI), is required to be facilitated through the OneImaging benefit. If your provider in question is not a part of the OneImaging network and priors (historical, previous images) are needed for future imaging, let our Member Services Team know. If needed, we will retrieve prior images and results and provide them to a new facility to adequately support future imaging.
  
  
• Are there exceptions for cancer survivors, long-term monitoring, or patients who require continuity at the same facility?
  • Patients who are actively receiving treatment for cancer, are in remission, or are under ongoing care management may be considered for exclusion to maintain continuity of care. 
  • To request an exclusion, the member or provider should contact OneImaging directly and submit any required supporting documentation, such as clinical notes or provider justification; the request will then be reviewed by OneImaging’s clinical team —and both the member and provider will be notified of the decision and next steps 
    

Paying for Your Exam

• How do I pay for an exam using OneImaging?
  OneImaging calculates the true and total cost of your exam up front so that you have no surprise medical bills, and can determine where you want to go based on the cost and distance you’re comfortable traveling. Upon appointment confirmation, we will provide you an opportunity to enter your FSA, credit, or debit card information through our secure website.
  
  
• How does the virtual debit card work to pay for an exam using OneImaging?
  After you pay your portion of your exam cost, a OneImaging digital debit card will be issued to your OneImaging account, loaded with the total exam payment amount. When you arrive for your appointment, access the card through your OneImaging account, and use it to pay the imaging center directly instead of presenting your insurance card.
  Learn more about how to use your OneImaging Digital Payment Card
  
  
• How much will I save?
  Most members save up to 80% compared to traditional imaging costs—often totaling hundreds or even thousands of dollars. OneImaging also confirms pricing up front to help you avoid surprise bills.
  
  

Data Privacy

• Does OneImaging share medical information with my employer?
  No. All information provided to OneImaging is kept private and handled in accordance with HIPAA regulations.Your data is securely encrypted, stored in a HIPAA-compliant environment, and used only for the purposes necessary to support your care.
  
  
• How does billing flow with my medical insurance when using the digital card?
  The digital debit card is used to pay the provider in full at the time of service, eliminating any remaining balance or post-appointment billing. Any member cost-share collected by OneImaging is applied toward the member’s deductible and out-of-pocket maximum and is shared with your medical insurance accordingly. OneImaging and your medical insurance provider work together to ensure smooth claims processing and accumulator application.
  
  
• Do members receive explanations of benefits?
  Yes. Members will receive an Explanation of Benefits (EOB), which includes specific details explaining why the EOB is issued in connection with their OneImaging service.

Payment, Digital Wallet & Billing

• How does the digital debit card work?
  After paying your patient responsibility, your digital debit card is loaded with funds to pay the imaging provider in full at the time of your appointment. These funds include both your costshare, plus the portion your plan covers. Together, this pays the provider in full, eliminating any remaining balance and post appointment billing.

This is strictly a debit card that can only be used at imaging facilities where you are scheduled. Present this card at the time of your appointment instead of your insurance card.

• Is the digital wallet required?
  Use of the digital wallet is not required. If you choose not to use the digital wallet, you can always access your OneImaging Debit Card information in your OneImaging portal. Your card information can be manually entered to pay the provider at the time of your appointment.
  
  
• Do payments count toward deductible and out-of-pocket maximum?
  Yes!

• Can I use my FSA/HSA card instead?
  You can absolutely use your FSA/HSA card to pay your costshare to OneImaging upon scheduling your appointment.
  The OneImaging digital debit card is used to pay the provider in full at the time of service, eliminating outstanding balances after your appointment. This card combines your out of pocket responsibility (what you would pay with HSA/FSA) with any additional funds from your plan to cover the full cost of the exam. You must use the OneImaging card to pay the provider at the time of service.
  
  
• Will I receive a radiologist’s bill?
  No. You should never receive a bill for a OneImaging visit. If you do, please let us know immediately via call/text (833-619-0837), or email (help@oneimaging.com) and our team will work directly with the imaging provider towards resolution.

Payment, billing, and insurance

• Why is payment required upfront, especially far in advance of the scan?
  OneImaging fully funds the cost of the exam with the prepaid digital card before billing a claim to be reimbursed by the health plan.  Due to this model, it is critical for us to collect member cost share up front so that any patient responsibility can be applied timely to your accumulators for the year rather than collecting payment in arrears. This also helps prevent any kind of surprise billing or overcharging out of pocket and deductibles later. 
  
  
• Can I use HSA, Paytient, cash, or payment plans — and how do those plans work?
  Yes, you can use any HSA, FSA, debit or credit card to pay your member responsibility portion. We do not accept cash.  
  If a payment plan is needed, the member services team will work with you to set up installments to be collected. 
  
  
• Do costs paid through OneImaging apply toward my medical plan deductible and out-of-pocket maximum?
  Yes, we send over any patient responsibility we collect to medical plan to be applied towards your deductible and out of pocket maximum.  
  
  
• Why can’t members pay the provider directly?
  Members can’t pay the provider directly because OneImaging pays the imaging center up front using a prepaid digital card and then bills the health plan for reimbursement. To support this model, member cost share is collected in advance so it can be accurately applied to deductibles and out-of-pocket maximums in close to real time. This approach helps avoid delayed billing, surprise charges, or over-collection later on.
  
  
• What happens if a facility submits a claim using insurance already on file?
  The facility will be reminded before your appointment that payment will be made with a digital card, not traditional insurance. At check-in, present your digital card and request payment at the time of service to prevent the facility from accidentally billing insurance, which is their standard process.
  If a claim is submitted to insurance by mistake, our Member Services team will contact the facility and work with them to retract the claim with BCBS.
  
  
• Can payments be refunded if appointments are canceled?
  Yes, if your appointment is cancelled, you will receive a refund of any member cost share collected within 1-3 business days. 
  
  
• Are costs transparent, and can members see transaction details?
  Yes. The cost of the exam through OneImaging is shared before you schedule your appointment, along with the estimated savings compared to using traditional insurance.
  

Provider Networks & Location Availability

• How do I find OneImaging-approved facilities near me?
  To view OneImaging-approved facilities near you, first you must submit an imaging order. Once it’s approved for scheduling, you must first login, select your imaging order, and proceed to search and view providers near you.
  
  

• Is there a list or map of participating centers?
  Yes. This list of participating providers is available when scheduling an imaging appointment. To schedule an imaging appointment, you must first submit an order. Once approved, you will be invited to request an appointment. Within the appointment request, you are provided a list of your closest facilities along with a map to explore options.
  
  
•  Will the network expand, especially in rural areas?
  Yes. The network is always expanding, especially in rural areas. If you have specific providers in mind that you would like to be added to the OneImaging network, please email your request to help@oneimaging.com. While network additions can take time, our goal is to provide access wherever possible and needed.
  
  
• Can I request a new provider to be added?
  Absolutely. Please email your request to help@oneimaging.com. While network additions can take time, our goal is to provide access wherever possible and needed.

Preferred Facilities

• How do I find out if my preferred facility is part of OneImaging?
  You can call our Care Navigator team for assistance at (833) 619-0837 or you can search for your facility by logging in to your OneImaging account.  Visit join.oneimaging.com/exxonmobil to activate your OneImaging account.
  
  
• What are my options if my preferred facility is not part of the OneImaging network?
  If your preferred facility is not part of the OneImaging network, you have access to over 4,800 high-quality facilities across 48 states, and our team will help connect you with the best option for your needs.

Large Medical Systems

• My doctor is part of a large medical system and is contractually obligated to only refer to other providers in the medical system. How will this work with OneImaging?
  If your doctor’s referral is to an imaging center that is in-network with OneImaging, we’ll work directly with them to coordinate your exam. If the referred provider is not in-network, we’ll gladly help coordinate and send your referral to that provider so your exam can still be completed as planned
  
  

Facilities, locations, and choice

• Are OneImaging facilities owned by OneImaging or contracted third-party providers?
  OneImaging facilities are owned by ACR, Radsite, or otherwise accredited imaging providers that participate in the OneImaging Network.
  
  
• Why can’t members see a list of facilities before having an order?
  Before OneImaging can provide the list of facilities nearby, an order must be submitted. This is so that we can ensure the facility selected can support the exact exam you need, can ensure that the facility can accommodate any specific needs (i.e. open MRI), has appointments available within the timeframe you select, and can ensure you are getting the lowest cost for your exam.  
  
  
• What if recommended facilities are too far away or impractical (rural access)?
  If you are more than 30+ miles from a facility you will be granted an exception from the requirement.  Good news though–93% of RRD members are within 30 miles of a OneImaging facility and 80% are within 15 miles.  
  
  
• Can I continue using my preferred or long-standing imaging center?
  Yes, you can use your preferred facility if your exam is for mammogram, xray or ultrasound . For MRI and CT scans which are required, we will identify if your preferred facility is part of our network.
    
• What if I don’t like the facility OneImaging schedules for me?
  Please let your care navigator know and we can work to try to find another facility that will meet your specific exam needs.
  

In-House Imaging at Doctor’s Offices

• What happens when my doctor has imaging in-office?
  For nonmandated imaging (Xray/Ultrasound/Mammogram), nothing at all — you may proceed however you would like.
  Mandated imaging (nonemergent CT/MRI), is required to be facilitated through the OneImaging benefit. If it is not, your scan will not be covered and you will likely receive a bill for the full cost of the scan. Before proceeding with MRI or CT, contact OneImaging and ensure benefit coverage for your provider in question.
  
  
• Can I get an X-ray or ultrasound done immediately during a visit?
  Absolutely. X-ray and ultrasound are free to be performed wherever you’d like. However, OneImaging can often bring savings towards these scans and we are here to support you.
  
  
• How do I handle situations where the doctor insists on using their own equipment?
  For nonmandated imaging (Xray/Ultrasound/Mammogram), there is no problem at all. You may proceed as normal.
  Mandated imaging (nonemergent CT/MRI) is required to be facilitated through the OneImaging benefit. If it is not, your scan will not be covered and you will likely receive a bill for the full cost of the scan. Before proceeding with MRI or CT, contact OneImaging and ensure benefit coverage for your provider in question. If your provider does not participate in OneImaging and this presents continuity of care challenges, inform our Member Services Team and inquire about an exception to proceed with your current doctor.

Emergency & Urgent Imaging

• How are ER and urgent-care imaging needs handled?
  ER and Urgent imaging needs are entirely disconnected from OneImaging. Proceed as you normally would in these circumstances.
  
  
• Do I need to contact OneImaging in an emergency?
  No. OneImaging does not interfere with or require notification for emergencies.
  
  
• Will insurance deny emergency imaging done outside OneImaging?
  No. Emergency imaging workflows proceed as normal outside of OneImaging.
  
  
• How do we avoid delays for scans needed immediately?
  STAT and Emergency imaging does not go through OneImaging. Work with your referring physicians to proceed as you normally would in these situations.
  
  
• What is the process if imaging is needed same-day or urgently while at a doctor’s office?
  If your exam is an emergent MRI or CT, your exam will not be be subject to the requirement and can be completed with your provider
  Non-required exams can be completed same day in your doctors office as desired (i.e. x-ray, ultrasound).
  
  
• How are urgent or emergent imaging needs defined — and who determines that?
  Urgent imaging is defined by the way the exam is ordered—specifically, orders marked as STAT or that include urgent language. Emergency imaging (such as exams performed in the emergency room or urgent care) is determined by the ordering provider and follows workflows that are entirely separate from OneImaging. Inpatient, hospital imaging is completed outside of the OneImaging benefit.
  
  
• Do emergent scans require going through the ER, or can doctors send patients directly to imaging?
  In urgent or emergency situations please follow your doctor's instructions for imaging needs; OneImaging does not support emergent or urgent exams.
  

Accounts, Dependents & Access

• Do dependents need their own OneImaging accounts?
  No. Plan holders are required to add their dependents to their existing OneImaging account so services and benefits can be accessed appropriately.
  
  
• Are dependents over 18 included?
  Yes.
  
  
• How do spouses access the digital card?
  Spouses and all dependents over 18 receive their own digital cards, which are accessed in their respective OneImaging member portals. 
  
  
• How do dependents without smartphones manage payments?
  Dependents without smartphones can write down or print their card information and bring it to the facility to pay at the time of service. Dependents under 18 can use the planholder digital debit card to pay at the time of service.
  If anyone is concerned about potential payment issues, please call our Member Services Team at 833-619-0837 and our team will make sure you’re adequately informed for your visit.
  
  
• Do spouses and dependents need separate OneImaging accounts?
  Plan holders are required to add their dependents to their existing OneImaging account so services and benefits can be accessed appropriately.

• Can dependents receive the payment card on their own phone
  • Dependents without smartphones can write down or print their card information and bring it to the facility to pay at the time of service. Dependents under 18 can use the planholder digital debit card to pay at the time of service.
    If anyone is concerned about potential payment issues, please call our Member Services Team at 833-619-0837 and our team will make sure you’re adequately informed for your visit. 
    
    
  • What if the account holder is not present at the appointment?
    For members under 18, a parent or legal guardian must be present. Dependents age 18 and older are considered adults and may attend appointments independently without the planholder present.
    
    
• What if I don’t have a smartphone or digital wallet?
  Use of the digital wallet is not required. If you choose not to use the digital wallet, you can always access your OneImaging Debit Card information in your OneImaging portal. Your card information can be manually entered to pay the provider at the time of your appointment.
  
  
• Does the digital card change each exam or stay the same?
  The digital card is issued once at registration and remains the same for all exams. Members use the same card for every OneImaging exam they complete.

Imaging Types & Coverage Details

• Are PET scans, nuclear medicine, and MUGA covered?
  OneImaging does not support PET/Nuclear imaging at this time. This is being explored for future coverage. 
  
  
• Are bone density scans included?
  Yes.
  
  
• Are breast MRIs covered?
  Yes.
  
  
• How are pregnancy-related ultrasounds handled?
  OneImaging does not support pregnancy related imaging.

Quality of Imaging & Interpretation

• Who interprets the images—OneImaging or my specialist?
  The radiologist of the imaging facility that conducts your scans. That report is then provided back to your referring physician. If you would like your specialist to interpret the images, let us know and we will facilitate the transfer of images to your specialist. This is often a cloud link to the image files, or at times, a CD containing the images that you physically bring to your specialist.
  
  
• Are original image files transferred to my doctor?
  OneImaging can facilitate the transfer of image files to your ordering physician upon request.
  
  
• How does OneImaging ensure high-quality imaging?
  All OneImaging locations meet national quality and safety standards, and we primarily work with American College of Radiology (ACR)–accredited imaging centers. That accreditation means the equipment, technologists, and imaging protocols are held to the same quality benchmarks used by hospitals and large health systems.
  
  
• What if my doctor believes OneImaging locations produce lower-quality scans?
  All OneImaging locations meet national quality and safety standards, and we primarily work with American College of Radiology (ACR)–accredited imaging centers. That accreditation means the equipment, technologists, and imaging protocols are held to the same quality benchmarks used by hospitals and large health systems.
  In many cases, the exact same imaging centers your doctor already refers to are part of the OneImaging experience — including well-known hospitals and outpatient centers in your area.
  
  What OneImaging helps with is:
  • Access (getting you scheduled faster)
  • Cost transparency (avoiding surprise bills)
  • Care coordination (making sure the right exam is done the right way)
  
  It does not mean lower-quality imaging or different medical standards.
  If your doctor has a specific clinical requirement — for example, a particular machine type, protocol, or facility — we’re happy to work with that and make sure your imaging is done in a way your doctor is comfortable with.

Portal, App & Technical Access

• Is there a mobile app?
  Not at this time. Our website, www.oneimaging.com, is responsive and easy to use on mobile devices.
  
  
• What is the OneImaging portal used for?
  The OneImaging portal is used to schedule your imaging appointments, access the OneImaging Debit Card for payment at your appointment, and to view your imaging results and history. 
  
  
• What if I cannot complete HIPAA authorization?
  You are required to complete the HIPAA authorization in order to provide you the best care possible. 
  
  
• How do I use OneImaging without a smartphone, email, or digital wallet?
  A valid email address is required to register for the OneImaging program. Members who do not have access to a smartphone or digital wallet can still receive support by calling or texting our Member Services Team at 833-619-0837, where a representative can assist with next steps.
  

Technology, security, and support

• Are you SOC 2 / HiTrust certified?
  Yes. OneImaging is SOC 2 certified and is currently in the process of obtaining HITRUST certification.
  
  
• What alternatives exist for Face ID or digital wallets?
  Use of the digital wallet is not required. If you choose not to use the digital wallet, you can always access your OneImaging Debit Card information in your OneImaging portal. Your card information can be manually entered to pay the provider at the time of your appointment.
  
  
• What is the expected support response time if help is needed at a facility?
  Our member services team is available daily from 6 am-9 pm CST.
  

Images, results, and medical records

• Does the ordering physician receive both the report and the actual images?
  Yes. The ordering physician receives both the imaging report and the images. Members also receive a copy of the report to help ensure care remains connected.
  
  

• How are prior images obtained for comparison if facilities are outside my doctor’s network?
  Your doctor should have access to the images from the prior exams as well as OneImaging exams to compare imaging results.
  
  

• Will images and reports be available in Epic/MyChart or other health portals?
  Imaging reports are shared with the referring physician once they are received. While reports are often uploaded to Epic/MyChart or other patient health portals, this cannot be guaranteed, as it is the responsibility of the referring physician or their office to ensure the report is added to the appropriate health portal.
  
  
• How does continuity of care and historical imaging data work across facilities?
  When medically necessary and clinically relevant, OneImaging facilitates the transfer of prior imaging reports and images between facilities to help support continuity of care.